Job Title - Head of OperationLocation - MumbaiResponsibilities- Responsible for the overall operational strategy, efficiency, and risk management, overseeing key functions like Centralised Retail Liability Operations, Transaction Processing, Customer Service, Card Operations & Wholesale Banking Operations, etc. - Ensure the bank adheres to all local and international banking regulations and legal requirements and actively manage and mitigate operational risks. - Responsible for automation and digitization of the processes. - Lead, mentor, and motivate operations staff to achieve productivity and performance goals, including hiring, training, and performance evaluations. - Oversee customer service operations to ensure a high level of satisfaction and manage customer issues and complaints effectively. - Coordinate the implementation and use of technology solutions to improve operational efficiency and support business initiatives. - Manage operational expenses, oversee budgeting, and report on operational performance to senior management. - Manage relationships with customers, vendors, and other stakeholders.Applicants with minimum 10 yrs of banking experience will be consider.
Job Title
Head of Operations