Job Title

Microsoft O365 EngineerLocation: MumbaiJob DescriptionO365 L1 Resource O365 Key Responsibilities Job Summary:- We are seeking a proactive and technically skilled L2 O365 Support Engineer to provide intermediate-level support and administration of core Microsoft O365 applications. - This role involves triaging escalated service desk tickets, collaborating with L3 engineers, and ensuring seamless end-user productivity across email, collaboration, storage, and communication platformsKey Responsibilities:- Troubleshoot and resolve issues related to Exchange Online, including mailbox access, email delivery failures, and transport rules Support OneDrive for Business: sync issues, access permissions, data recovery, and sharing configurations - Manage SharePoint Online site access, permissions, library errors, and integration with Microsoft Teams - Provide assistance with Microsoft Teams: meeting scheduling, chat synchronization, call quality, and app integrations Collaborate with L1 support teams to escalate unresolved incidents and ensure timely ticket resolution - Assist in O365 license provisioning, group assignments, and mailbox migrations Maintain documentation for troubleshooting guides, user FAQs, and platform updates - Perform periodic health checks across O365 services and generate usage reports - Ensure adherence to IT security and compliance standards during user provisioning and collaboration setups - Participate in knowledge-sharing sessions to train junior support staff RequiredSkills:- Hands-on experience with Microsoft 365 Admin Center and Exchange - Admin Console Proficiency in handling O365 core services from a support and configuration standpoint - Strong communication and troubleshooting skills for hybrid and cloud environments - Ability to interpret logs and error messages to identify root causes across O365 tools - Familiarity with basic PowerShell for O365 administration and reporting (bonus) Customer-focused with the ability to manage and prioritize multiple tasks - Coordinate with vendors and internal teams for escalations or major incidents. - Perform backup, monitoring, and reporting on system health and usage. - Stay up to date with new Microsoft 365 updates, features, and best practices.Required Skills:- Strong knowledge of Microsoft 365 admin portal and PowerShell scripting. - Experience with Exchange Online, SharePoint, and Teams administration. - Understanding of identity and access management in Azure AD. - Familiarity with M365 security & compliance center. - Excellent troubleshooting and communication skills. - Experience with Intune (mobile device and application management) is a plus.