Job Title

About AmadoraAmadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a Store Manager who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.The RoleAs a Store Manager, you will own end-to-end performance of an Amadora outlet in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail/QSR environments and loves building teams on the ground.What You’ll DoBusiness & Store Performance- Oversee daily operations of 1-2 outlets (based on cluster size). - Drive sales growth, footfall, conversion, and ticket size across stores. - Ensure consistent execution of brand standards in service, hygiene, product quality, and visual merchandising. - Analyze store KPIs and close gaps through actionable plans. - Own P&L levers: wastage control, manpower productivity, and store-level costs.Team Leadership & People Development- Hire, train, coach, and retain high-performing store teams. - Conduct regular store visits to lead from the floor and build culture. - Ensure shift planning, roster discipline, and productivity targets. - Create a strong bench of Shift Leads and Store Managers. - Handle escalations and performance issues proactively and fairly.Customer Experience- Ensure every customer gets a delightful Amadora experience. - Manage customer feedback loops and resolve escalations quickly. - Build local store reputation through active engagement and consistency.Operations & Compliance- Ensure strict compliance with FSSAI, safety, hygiene, and audit standards. - Monitor SOP adherence across stores (opening/closing, storage, batching, cash handling, etc.). - Coordinate with central teams for smooth inventory, dispatch, and replenishment. - Maintain accurate reporting and store documentation.What We’re Looking For- 4–8 years of experience in QSR / food retail / hospitality / café chains, with store management exposure. - Proven track record of managing store KPIs, team performance, and customer experience at scale. - Strong on-the-ground leadership—comfortable being present across outlets daily. - Excellent people management skills; able to motivate and develop frontline teams. - Solid understanding of store profitability, wastage, and cost control. - Comfortable with reporting, Excel/Sheets, and performance dashboards. - Strong communication skills (Tamil + English preferred). - High ownership mindset and the ability to thrive in a fast-growth environment.Nice to Have- Experience in premium QSR brands or dessert/ice cream formats. - Exposure to new store launches and scaling operations quickly. - Strong local market understanding of Chennai trade areas.Location & Work Setup- Location: Chennai - Work Type: Full-time, on-site / field role - Travel: Daily travel between outlets within assigned cluster