Job Title

Job descriptionTitle: Communication TrainerLocation: Thane - Work from officeType of Employment: Full time RoleShift: Night Shift (US Time Zone)Role & responsibilities- Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity - To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress - Content Development - Provide Coaching & Feedback and supervision during OJT/Nesting period - Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters. - Provides Coaching & Feedback to enhance agent performance. - Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching - Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans - Excellent written and verbal communication skills in English - Presentation feedback and coaching skills.