Job Title

We specialize in personalized lifestyle management, offering services such as: Personal Concierge – Tailored luxury experiences Travel & Hospitality – Exclusive travel planning Brand & Corporate Services – VIP event management and partnershipsJob Description - Dedicated Lifestyle Manager/Elite Lifestyle managerThe Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptionalservicelevels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h eManagerstage, and at any other stage throughout the membership as requested by the Member – witha view to ‘really getting to know’ the member;Job Functions Selecting the appropriate form of member communication – based on effectiveness,swiftresolution, & members’ preference. Good knowledge of worldwide travel destinations & luxury products/services, given that ourmembers are based around the globe& request info regarding predominantly travel, leisure &services worldwide. Keeping members updated regularly, setting deadlinesfor updates & meeting them or providingnew update deadlines in advance of the current one expiring Following up with members post-request & obtaining feedback – and communicating to relevantparties (Line Manager, Bus Dev, Supplier directly); Offering customized, personalized, tailored suggestions when fulfilling requests, by theirDedicated Members’ known preferences & likings – exhibiting good member relationships &genuine care for their welfare Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; toprovide a data mine of relevant and up-to-date informationRequired Qualifications Work background in any of the following sectors/areas, Customer Service Management, GuestRelations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure. Possess a minimum of 4 – 7 years of Concierge experience In-depth understanding of requirements involved in the lifestyle management of affluent, highnet worthies.