We’re Hiring: Team Leader – OperationsLocation: KolkataWork Mode: On-siteSchedule: 5 days a week | Night ShiftsSalary: Up to ₹5.5 LPAMandatory Requirements:- Any Graduate - Minimum 2+ years of BPO experience - At least 1 year as Team Leader for International Voice Process - Immediate Joiners PreferredKey Responsibilities:✔ Drive team performance and manage escalations✔ Prepare and publish performance reports (Daily/Weekly/Monthly)✔ Collaborate with cross-functional teams for process improvements✔ Motivate and guide team members to deliver exceptional customer experience✔ Ensure quality standards and continuous improvementWhat We’re Looking For:✅ Proven leadership in customer support✅ Strong communication and decision-making skills✅ Proficiency in MS Excel and KPI management✅ Excellent organizational and time-management abilitiesPreferred:- Exceptional English communication skills - Customer-first mindset with strong analytical abilitiesContact Details- 8114915564, lipika.palo@
Job Title
Team Leader International Voice Process