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Job Title:SME/SPEReporting to: Team Manager/Team leader, OperationsObjectivesThe SME/SPE objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.Key Result Areas (KRAs)Operations:- Has to complete transactions as per the target set on a daily/weekly/monthly basis. - SME/SPE needs to be an expert in US foreclosure process (End to End). - 2+ years’ experience working with foreclosures in a servicing/collection’s environment. - The SME is responsible for maintaining constant Foreclosure end to end process knowledge in the team. - Maintaining and documenting all process and investor updates received from the business area. - Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. - Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members. - Conduct the regular knowledge checks with the teams. - Actively involved in suggesting and driving process improvements. - Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. - Monitor and coach underperformers to improve their quality and efficiency. - Be a part of the regular production and produce agreed numbers. - Address and ensure resolution on all process related queries of the team members.Qualification:- Diploma / Graduate any discipline. - 2 - 4 years of experience in BPO, US Mortgage/ Data Processing background. - Minimum of 2 years in the Sr. Foreclosure -Process Expert role.Skill Sets- Experience in foreclosure, and mortgage servicing. - Should have knowledge of banking industry rules and regulations, and government regulations regarding foreclosures. - The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. - Need to be well-versed with US Regulatory and investor guidelines. - Good interpersonal skills - Good written and verbal Communication skills - Analytical and good judging skills - Ability to grasp and learn quickly. - Ability to coach - Self-motivated - MS Office Knowledge - Ability to plan. - Should be able to prioritize the daily work. - Flexibility to work in different shifts. - US -Mortgage Certification will be a value add.