Job Title

The Sales Account Manager is responsible for managing and expanding key customer accounts. This role focuses on building long-term partnerships, driving sales performance, resolving customer issues, and identifying new business opportunities including brand collaborations and strategic partnerships.Responsibilities1. **Key Account Management**- Build, maintain, and enhance long-term relationships with key clients.- Serve as the main point of contact for retailers, and channel partners.- Understand client needs, market trends, and technical requirements of robotic cleaning products to offer tailored solutions.- Monitor account performance, satisfaction levels, and operational alignment.2. **Sales & Revenue Growth**- Achieve sales targets for assigned accounts across online and offline channels.- Identify opportunities for upselling and cross-selling product lines.- Deliver sales presentations, proposals, and promotional planning strategies.3. **Customer Issue Resolution**- Address and resolve customer concerns related to product performance, logistics, or after-sales service.- Coordinate with technical support, product teams, and supply chain teams to ensure timely resolution.4. **Reporting & Analysis**- Track and analyze sales performance, market insights, and customer buying behavior in the robot vacuum segment.- Prepare sales forecasts, account reviews, competitive analysis, and management reports.5. **Cross-Functional Collaboration**- Work closely with marketing, product category, and after-sales service teams.- Support new product launches and promotional campaigns, and relay customer feedback to drive continuous product improvement.6. **Contract Negotiation**- Lead negotiations on pricing, commercial terms, annual contracts, and promotional agreements.- Ensure contracts align with business objectives and profitability requirements.7. **Business Development**- Identify new business opportunities, including cross-brand collaborations.- Explore new markets and customer segments such as home appliance retailers, electronics chains, and online channels.- Study market trends, competitor activities, and new technologies in the robotic cleaning market.Qualifications- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.- Minimum 3 years of relevant experience in sales, account management, or business development.- Experience in the consumer electronics or home appliance industry (robot vacuum cleaner segment preferred).- Proven track record of achieving sales targets and managing key accounts.- Strong understanding of sales strategy, forecasting, and account planning.- Knowledge of robot vacuum cleaner product features, the competitive landscape, and technology trends is a plus.- Proficient with CRM tools, sales reporting systems, and Microsoft Office applications.