Job Title

We are looking for a dynamic and results-driven Area Operations Manager to lead the performance and growth of multiple restaurant outlets within a designated territory. The ideal candidate will ensure operational excellence, drive profitability, maintain brand standards, and deliver exceptional guest experiences across all unitsKey Responsibilities - Operational Excellence• Oversee daily operations of all restaurants in the assigned area, ensuring smooth functioning and adherence to brand standards. • Conduct regular audits on service quality, hygiene, safety, and compliance (FSSAI, fire, etc.). • Monitor key operational metrics — sales, costs, customer satisfaction, and staff performance. People Management • Lead, train, and motivate restaurant managers and their teams to achieve operational targets. • Ensure optimal staffing levels, workforce scheduling, and compliance with labor standards. • Identify and develop high-potential team members for future leadership roles. Financial Performance • Drive growth and profitability across outlets by optimizing costs and improving efficiency. • Analyze P&L statements and develop action plans to meet revenue and margin goals. • Monitor inventory, wastage, and food cost control in coordination with the central supply and kitchen teams. Customer Experience • Champion a culture of exceptional service and guest satisfaction. • Address escalations and implement initiatives to improve Net Promoter Score (NPS) and feedback ratings. • Ensure consistent product quality and service delivery across all outlets. Business Planning & Execution • Execute marketing, promotional, and operational initiatives across all assigned stores. • Support new store launches — from pre-opening readiness to post-launch stabilization. • Collaborate with support functions (HR, Supply Chain, Marketing, Finance) for smooth operations.Key Skills & Competencies• Strong leadership and team management abilities. • Excellent communication, problem-solving, and analytical skills. • Hands-on knowledge of restaurant operations, P&L management, and compliance. • Ability to multitask and manage operations across multiple locations. • Customer-centric mindset with a focus on operational discipline and efficiency.Qualification• Bachelor’s degree in Hotel Management, Business Administration, or related field. • 4-6 years of experience in restaurant or QSR operations, with at least 2+ years in a multi-unit management role. • Experience in leading high-volume or fast-paced F&B outlets preferred. • Proficiency in MS Excel, POS systems, and basic data analysis.