Job Title

Experience:4-7yearsLocation: ChennaiRole: MES Factory L2 Production SupportMode of working: HybridLevel 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.What a typical day looks like:1. MES / Factory Applications - 4+ Years of Exp2. Implementation / Deployment Experience3. Good to have ERP & Quality Process understandingThe experience we’re looking to add to our team:- Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications - Determine whether issues can be resolved via configuration changes or require deeper code fixes - Mandatory Manufacturing plant industry experience - Coordinate with Vendor Teams and communicate timelines to GCO and Site users. - Investigate production logs, error traces, and user-reported symptoms - Compile RCA reports and recommend preventive measures - Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them - Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases - Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications - Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment - Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activitiesNote:Look for good communication and Attitude.Experience in Any manufacturing factory-MES