Job Title

Role Overview We’re hiring anOperations Managerto lead day-to-day execution acrossOnboarding, Marketing, and Training/Upskillingteams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.What You’ll Own Team Leadership & Scheduling:Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage. Process & SOPs:Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion. Pipeline Throughput:Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate. Training & Upskilling Ops:Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements. Onboarding Excellence:Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records. Quality & Compliance:Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records. Cross-Functional Coordination:Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements). Automation & Tools:Champion CRM/ATS hygiene, automate routine steps, and standardize reporting. Reporting & Reviews:Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.Must-Have Skills & Experience 5+ yearsin operations management withinstaffing/recruiting, edtech/training, BPO, or servicesenvironments; proven people management (15–50 headcount). Strongprogram/project management(roadmaps, SLAs, RAID logs),data-drivendecision-making, and obsession with execution. Hands-on withCRM/ATS(preferably Salesforce),Google Sheets/Excel(lookups, pivots), and collaboration tools ( Slack, Zoom, WhatsApp Businessor similar). Excellentcommunication , stakeholder management, conflict resolution, and coaching skills. Comfort withnight shiftand U.S. client alignment; thrives in a fast-paced, target-driven setup.Nice to Have (Big Plus at Techsara) Salesforce familiarity (Reports, Dashboards; Flows/automation exposure). Experience withe-signatureand document workflows, and basic finance handoffs (invoices, collections). Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C). Exposure totraining operations(cohort management, assessments, LMS). Process improvement frameworks (Lean/Six Sigma mindset).Success Metrics You’ll Drive Reducedtime-to-onboardandtime-to-first-submission Highersubmissions-to-interviewandinterview-to-offerconversion Improvedshow-upandjoin rates On-time SOP compliance andzero critical defects NPS/CSATimprovements from candidates and internal stakeholdersLocation & Work Setup Onsite— Ahmedabad office Night Shift:8:00 PM – 5:00 AM IST (Mon–Fri)Why Join Us Lead multi-team operations with clear ownership and impact Work directly with leadership; fast growth path Build scalable systems and playbooks for the next phase of expansion