Job Title

Position OverviewAs a Senior BI Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data.We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don’t take ourselves too seriously – bring your sense of humor. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team.Key Responsibilities- Perform the Chargeback Profile Analysis process for new potential clients as assigned through Hubspot ticketing process.Ensure New requests are processed within established timeframes to support department goals. - Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns. - Evaluate data for anomalies, unusual patterns, and emerging fraud trends, and create CPA read-out for Sales review. - Support Sales, Client Success, and all internal CBG teams to provide ROI calculations for OI, PA, and SCR for existing clients through ticket requests via Hubspot. - Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights. - Develop and maintain MIS reporting for Key Clients that highlight performance metrics, trends, and insights for executive leadership and operational teams. - Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements. - Utilize data visualization tools such as Power BI, Quick Sight, or Powerpoint, to transform complex data into intuitive visual representations. - Craft concise narratives and visually compelling reports/dashboards that interpret and communicate data findings, translating complex insights into understandable language for various stakeholders.Job Requirement Qualifications- Minimum 5+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights. - Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, and Python, while also utilizing data visualization applications (e.g., PowerBI, QuickSight, PowerPoint). - Expert level usage of MS-Excel, MS-PowerPoint and MS-Word. - Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary. - Effective communication skills to convey technical findings to both technical and non-technical audiences are required. - Detail-oriented mindset with a commitment to data integrity and quality assurance. - Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities. - Ability and maturity to manage tasks and assignments independently. - Natural ability to thrive in a fast-paced, deadline-oriented environment. - LEAN / Sig Sigma certifications would be an added advantage. - Demonstrates flexibility and adaptability in managing changing priorities and tasks in a dynamic work environment. - Knowledge of chargeback processes and dispute management preferred.