Job Title

Position: IP Manager (Inpatient Services)Department: Operations / Patient ServicesReports To: Head – Operations / General Manager – OperationsRole Overview:The IP Manager is responsible for overseeing all inpatient operations, ensuring smooth patient admission-to-discharge flow, optimizing patient experience, coordinating with clinical and non-clinical teams, and maintaining the highest standards of service quality and operational efficiency within the hospital’s inpatient department.Key Responsibilities:1. Patient Admission & Discharge Management- Supervise the entire inpatient process — admission, transfer, and discharge. - Ensure timely and accurate admission documentation, bed allotment, and patient registration. - Coordinate with doctors, billing, and nursing teams to ensure smooth discharge and proper final bill closure.2. Coordination & Communication- Act as a liaison between patients, consultants, and hospital departments to resolve queries and service gaps. - Coordinate with Housekeeping, F&B, Nursing, Pharmacy, Billing, and Operations to deliver seamless inpatient services. - Attend and facilitate daily clinical and administrative meetings to address inpatient issues.3. Quality & Patient Experience- Monitor patient satisfaction levels through regular rounds and feedback. - Implement service improvement initiatives based on feedback and audit findings. - Ensure compliance with NABH/JCI standards and hospital protocols in inpatient areas.4. Staff Supervision & Training- Supervise IP executives, floor coordinators, and ward administrators. - Conduct training sessions on patient handling, communication, and process adherence. - Ensure staff coverage and roster management for all inpatient floors.5. Billing & Financial Coordination- Coordinate closely with the billing and insurance teams for estimate approvals, package monitoring, and bill clarifications. - Ensure zero revenue leakage and proper documentation of inpatient billing and packages.6. Reporting & Performance Monitoring- Track and report key operational metrics — bed occupancy, ALOS (Average Length of Stay), discharge TAT, and patient complaints. - Submit periodic MIS reports to management and identify areas for process improvement.Desired Qualifications & Experience:- Graduate / Postgraduate in Hospital Administration, Healthcare Management, or related field. - 8–12 years of experience in hospital operations, with at least 3–5 years in inpatient management in a multispecialty setup. - Strong leadership, communication, and interpersonal skills. - Good understanding of hospital billing, insurance, and clinical coordination processes. - Proficient in hospital information systems (HIS / EMR).Key Skills:- Patient Relationship Management - Operational Coordination - Billing & Insurance Knowledge - Communication & Conflict Resolution - Quality & Compliance Awareness - Team Leadership & Training