Job Title

Roles and responsibilities:Operational Rigor and Continuous Improvement:- Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. - Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. - Conduct thorough root cause analysis by gathering information from operational leads and support teams. - Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction. - Develop and implement strategies to address identified operational challenges, driving continuous improvement. - Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement. - Key driver of innovation management - Drives and tracks global productivity/efficiency gain and cost savings efforts.Project Leadership and People Management:- Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals. - Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx. - Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency. - Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.Stakeholder Management:- Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success. - Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective. - Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.Basic qualifications:● Business related postgraduate qualification or equivalent relevant business- 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred - 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role - LEAN Six Sigma Certified (Black Belt+ Preferred)Preferred qualifications include:- MBA preferred in related field - Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment. - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. - Ability to work independently and manage multiple priorities in a dynamic environment. - Strong organizational and time-management skill - Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required