Job Title

Key Responsibilities Training Delivery & Facilitation Conduct Induction, Refresher, Functional, Product, and Behavioral training sessions for employees. Facilitate training for customers, channel partners, and B2B stakeholders when required. Deliver learning effectively across both classroom and virtual (VILT) formats. Travel across the region to support branches, conduct sessions, and ensure consistent training delivery. Partner with branch leadership to identify gaps and recommend suitable training interventions. Digital Learning & Content Creation Create clear, engaging training material—presentations, guides, short videos, assessments, and simple digital modules. Refresh and modernize existing content so it is easy to understand and accessible in digital formats. Use tools like Canva and other AI-based tools to improve the quality, design, and delivery of learning material. Support Train-the-Trainer (TTT) programs by preparing easy-to-use content and helping design smooth digital learning experiences. Stakeholder Management Work closely with Product Managers, SMEs, Operations, HR, and internal trainers to ensure accurate, updated training delivery. Build strong working relationships with regional/branch managers to understand business priorities and capability needs. Communicate training plans, outcomes, and feedback effectively to leadership and stakeholders. Process & Documentation Maintain training MIS, reports, attendance, participant feedback, and assessments. Ensure documentation is audit-ready and aligned to internal compliance standards. Track training effectiveness and share insights for continuous improvement. Skills & Competencies Required Training & Facilitation Skills Strong facilitation skills across physical classrooms as well as virtual platforms (VILT). Ability to engage participants and simplify complex topics for diverse audiences. Experience delivering behavioral and soft-skills training is preferred. Content Development & Digital Skills Ability to create simple, engaging, and visually appealing digital training content. Working knowledge of Canva and comfort using AI tools for content creation, visuals, and basic video elements. Familiarity with LMS usage and digital learning platforms. Behavioral Competencies Excellent verbal and written communication skills. Strong interpersonal and stakeholder management capability. High level of ownership, planning, and organizational ability to manage multiple branches.