Job Title

JD- Title: Fulfillment Center Manager Department: Operations / Supply Chain Location: Ranchi, Jharkhand Reports To: Sr. Operations Manager / Regional Manger1. Operational Management • Oversee end-to-end FC operations including receiving, put-away, picking, packing, shipping, and returns. • Ensure daily SLA Fulfillment for order processing and dispatch. • Monitor operational KPIs (productivity, accuracy, TAT, cost per shipment) and implement improvement plans. • Optimize staffing, equipment utilization, and space planning. 2. People Leadership • Manage and develop a team of supervisors, leads, and warehouse associates. • Conduct performance reviews, training programs, and skill development initiatives. • Ensure effective workforce planning, shift scheduling, and attendance management. • Create a positive, inclusive, high-performance culture on the warehouse floor.3. Inventory & Quality Control • Ensure accurate stock management, cycle counts, and reconciliation. • Minimize shrinkage, damages, and discrepancies through process adherence and audits. • Uphold quality standards for inbound and outbound processes.