HCL Technologies – Weekend Hiring Drive | 6th Dec 2025Role: Service Desk EngineerExperience: 0.6–3 yearsLocation: ChennaiLanguage Requirement: German / FrenchAbout the Role:We are looking for a skilled Service Desk Engineer to join our team and deliver exceptional technical support in an international voice environment. If you have strong troubleshooting skills and a passion for customer experience, this is your chance to grow with us!Key Responsibilities:✅ Handle escalated technical issues from L1 support✅ Ensure timely ticket resolution within SLA✅ Maintain compliance with quality standards and company policies✅ Deliver outstanding customer experience and maintain CSAT✅ Update worklogs and follow escalation processesRequired Skills:✔ Excellent communication skills with international voice support experience✔ Strong troubleshooting for:- Mobility applications - Desktop/system issues - Outlook, VPN, Citrix, VDI - ✔ In-depth knowledge of MS Office/O365Good to Have:➕ Telecom experience (added advantage)
Job Title
Service Desk Engineer