Job Title

- Managed Print service Resource should have minimum 6+ years of relevant experience on Print service including LRS, HP, GMPS Skills Required Print Configuration Management - Print Environment Monitoring - Print Environment Management Print Firmware Management - Print Driver Management - LRS VPSX Queue for Special Print Unmanaged Printers - LRS Portal Management - OEM & 3rd Party Coordination - Output management LRS Warranty Management - Label Printing Software Support Consumables Management Support Coordination - Incident & Service Request Management Global MPS Solution Label and Bulk printing Print font management - Secure Print Roles and responsibilities - Manage in-scope Backend Print Management Tool - Provide information about installed print queue names to customers - Provision unmanaged printers to Customer printer portal & enroll for print queue management - Conduct adequate testing and certification Provide Level 2 & 3 support - Provide Incident Resolution & Root Cause Analysis - Provide advice to Customer via Team lead on: Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications - Potential impact on performance - Technical feasibility Report printing problems - Provide usage-based reporting - Provide technical assistance for Print Configuration Services - Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations - Review and approve standard Print Configuration Specifications - Implement and deploy Print Configuration for in-scope Hardware from a centralized management system