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Job Title: Specialist - Product SupportAbout Greytip:greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.About Department:Helpdesk Global, mainly helps the clients from SEA region in resolving the queries they have. Queries will be resolved throughticketing system.Position Purpose :Handle the number of queries that are coming in the form of tickets give the right solution to it after discussing it with the internal team.Preferred Functional Knowledge:- Middle East region Payroll Knowledge - Excellent Written & Verbal Communication - Experience into Customer SupportKey Responsibility:- Support clients on phone, email or remote support tools in using and deriving maximum value from the application - Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value - Proactively build strong customer relationships - Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner - Solutionize either through configurations or workarounds to address client specific requirements - Develop competence in the use of all the information systems used in implementation of the application - Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support processTools experience if any:Experience in GreytHR & FreshdeskQualification and Experience:- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with international clients - Excellent client handling skills - Domain knowledge in Middle East Payroll is mandatory - Thorough knowledge of Middle East Payroll statutory compliance will be an advantage. - Highly Customer Focused with ability to listen and engage customers to achieve desired outcome - Excellent verbal and written English communication skills - Excellent skills on effective telephone and email communication - High degree of patienceBenefits:- Excellent Opportunity to be involved in high impact work and progressive learning environment. - Great team members energy filled work environment. - Competitive salary.External Skills And Expertise- Middle East Payroll Knowledge - Good Written & Verbal Communication - Experience into Customer Support