Job Title

Job Description Summary -Own solution development in the respective area, through operational steady state managing the operations/delivery/design and engineering of all service and systems in scope, ensuring stability and integrity, and meeting customer service levels. Job Description Major accountabilities: - Act as primary point of accountability for respective service matters for designated business or IT customers usually across locations, business domains, and/or geographical boundaries; Monitor, measure, report and review performance of services;; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures Key performance indicators: - Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility, Ability to evaluate and launch new services and capabilities -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision, clear strategy, and execution against the plan Minimum Requirements: Work Experience: - Proven Ability to Develop trust-based relationships with key regional. - Ambiguity. - Major Change. - Major Change. - Proven Ability to Develop trust-based relationships with key regional. - Ability to work and lead (a cross-functional team) in a matrix. - Strong customer orientation. - Experience working cross-functionally and trans-nationally. - Experience working cross-functionally and trans-nationally. - Market and customer intelligence. - stakeholders. - stakeholders. - environment. Skills: - Risk Management. - Risk Management. - Audit Methodology: Identifying and Testing Controls for Business Risk. - Audit Methodology: Identifying and Testing Controls for Business Risk. - Organizing and planning. - Organizing and planning. - Active Learning. - Active learning. - Active learning. - IT Service Level Management. - IT Service Level Management. - Knowledge of IT Infrastructure & systems. - Knowledge of IT Infrastructure & systems. - Quality decision making. - Quality decision making. Languages : - English. Skills Desired