Job Title

Customer Support Executive (Hybrid) — D2C Jewellery BrandCompany: Delta CharmsLocation: Dehradun (Hybrid — 3 days in office mandatory)Experience: 1–3 years (Customer Support / D2C / Retail / Hospitality preferred)Employment Type: Part-time or Full-time (to be discussed)About Delta CharmsDelta Charms is a modern D2C jewellery brand focused on meaningful, customizable, everyday-wear jewellery.Role OverviewWe are looking for a Customer Support Executive to manage customer communication across all support channels and ensure a smooth, empathetic, and solution-oriented experience for our customers.This is a hybrid role, with 3 days a week working from our Dehradun office to build product familiarity and alignment with the brand.Key Responsibilities- Handle customer queries across: - WhatsApp - Instagram DMs - Email - Assist customers with: - order status and delivery timelines - product-related questions (materials, care, waterproofing, customization) - returns, exchanges, and replacements as per company policies - Communicate clearly, politely, and empathetically at all times - Follow internal customer support SOPs and guidelines - Escalate complex or sensitive issues when required - Maintain records of customer conversations and resolutionsRequirements- Strong communications skills - Prior experience in customer support or customer-facing roles - Ability to communicate calmly and professionally with customers - Attention to detail and ability to follow processes consistently - Reliable availability during agreed working hours - Must be based in Dehradun and able to work from office 3 days a weekWork Structure- Hybrid role - 3 days in office (mandatory) - Remaining days remote - Fixed working hours - Direct coordination with the founderWhy Join Us- Clearly defined role and responsibilities - Structured systems and SOPs - Opportunity to work with a growing D2C brand - Long-term role for the right candidateHow to ApplyPlease apply with:- A short note on your customer support experience, send resume to: srishtidis@ - Your current location (Dehradun only)