Job Title

Location: MumbaiAbout Us:Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products.Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products.Key Responsibilities:Customer Interaction:- Handle inbound customer calls and respond to inquiries in a polite and professional manner. - Provide clear and accurate information about products, services, and company policies. - Listen actively to customer concerns and understand their needs. - Escalate complex or sensitive issues to the relevant team.Issue Resolution:- Identify and resolve customer issues promptly over the phone. - Guide customers through troubleshooting steps where required. - Record details of customer queries and resolutions in the CRM system. - Follow up with customers when necessary to ensure satisfaction.Product/Service Knowledge:- Maintain a good understanding of products, services, and company policies. - Stay updated on new features, offers, and processes to assist customers effectively.Upselling:- While resolving queries, promote relevant products or services to customers to drive revenue.Collaboration:- Coordinate with other teams to ensure smooth customer service. - Share feedback and suggestions to improve processes.Requirements:- Excellent communication skills in English and Hindi. - Good listening skills and the ability to explain information clearly. - Customer-focused approach and a polite, professional telephone manner. - Strong problem-solving abilities. - Experience in a customer service or call center role handling inbound calls is preferred. - Basic computer knowledge; familiarity with CRM systems is a plus.