Job Title

DescriptionMajor ResponsibilitiesServe as a partner to the Sales organization by managing all post-sales operational activities - ensuring smooth order processing, billing accuracy, and customer satisfaction.Act as the main point of contact for all order-related matters, proactively identifying and resolving issues to ensure timely fulfillment and seamless customer experience.Drive continuous improvement by analysing trends, identifying process gaps, and recommending solutions that enhance efficiency and customer experience.Collaborate cross-functionally with Finance, Operations, and Sales to streamline workflows and support business priorities.Provide training and mentorship to sales representatives and customers on tools, processes, and post-sales best practices.Continually learn and develop a working knowledge of all company processes and procedures; understand and support the department policies and proceduresLead or contribute to projects and process optimization initiatives, focusing on automation, accuracy, and scalability.Desired BackgroundStrong business acumen and analytical mindset - able to understand the commercial impact of operational processes.Excellent communication and relationship management skills, with the ability to influence and collaborate across departments and regions.Proven ability to prioritize, make decisions, and act independently in a fast-paced, results-oriented environment.Strong organizational skills with exceptional attention to detail and a track record of delivering on multiple priorities.Experience working with Salesforce and SAP (or similar CRM/ERP systems) required.Minimum 3+ years of experience in Sales Operations, Order Management, or Sales Administration within a global, fast-paced organization.Demonstrated experience in process improvement or project ownership.Positive, proactive attitude with a passion for operational excellence and customer success.Understanding of B2B/EDI order flows is a plus.Demonstrated ability to troubleshoot system or data errors and communicate solutions clearly to both technical and non-technical partners.