Job Title

ContractExperience:8 to 15 Shift: UK shiftApplication Monitoring (SFCC & SFMC – MCE & MCP)Monitor SFCC site uptime, scheduled jobs, OCAPI/API availability, order flows, and system logs.Monitor SFMC (MCE & MCP) journeys, automations, email sends, API usage, and batch activity.Acknowledge, categorize, and triage alerts from monitoring tools (New Relic, Splunk, CloudWatch, SFMC logs).Perform first-level troubleshooting for email delivery issues, failed sends, HTML/CSS rendering problems, or basic SQL/automation failures.Validate email deliverability: bounces, suppressions, spam indicators, and send logs.Perform initial checks for REST API failures, authentication issues, or data sync gaps.Escalate incidents to L2 with complete diagnostic information (logs, timestamps, payloads, reproduction steps).Conduct post-deployment health checks for SFCC & SFMC environments.Track all incidents through SLA-driven updates and ensure timely communication with stakeholders.Follow incident and change management processes for ticket creation, updates, and approvals.Interact with customers/business teams to gather initial details or clarify symptoms before escalation.Demonstrate self-motivation, continuous learning, and the ability to perform monitoring tasks independently