Job Title

Company DescriptionTrade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.Job SummaryWe are looking for a Retention Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. You’ll serve as the bridge between interest and action, turning intent into completed transactions.Key Responsibilities:- Make outbound calls or send messages to clients based on distribution and build up solid relationships. - Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction. - Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization. - Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting. - Handle occasional tasks assigned by supervisors.Requirements:- It is work from home role, candidates from India only. - Required languages: English and Hindi (Both MUST BE fluent in spoken and written) - Bachelor’s degree or equivalent experience in Business, Communications, or related field. - At least 6 years of experience in sales, customer service, or a retention-focused role. With at least 2 years in a leadership role. - Strong communication and interpersonal skills. - Familiarity with CRM systems and support tools. - Self-motivated with a strong desire to achieve targets. - Ability to multitask, prioritize, and manage time effectively. - Comfortable working in a fast-paced, target-driven environment. - Proven data analysis and quality control skills. - Collaborative mindset to work effectively with team members and contribute to collective goals.-