Job Title

Job Title: Collection SpecialistLocation: Richmond Town, Bengaluru, Karnataka (Onsite)Shift: 4 pm to 1 am ISTWe are seeking experienced Accounts Receivable (AR) Callers – US Collections with a strong background in customer follow-ups, collections strategy, dispute resolution, and credit control. This role requires high ownership, self-learning ability, and the capability to manage high-volume AR portfolios independently.If you have hands-on experience working with US customers, managing Net 30/60/90 portfolios, and driving collection outcomes in a manufacturing environment, this opportunity is for you.Key Responsibilities:- Manage 400+ customer accounts per AR with end-to-end collections ownership. - Make outbound calls to US customers and follow up on outstanding invoices. - Achieve $20M monthly collection targets (40–50% within the team). - Resolve disputes, track payment commitments, and escalate high-risk accounts. - Work extensively through email follow-ups and maintain a 400+ call volume per week. - Monitor AR aging buckets: Net 30 / 60 / 90 days. - Collaborate cross-functionally with sales, finance, and customer service teams. - Update records accurately in Infor LN and maintain reports in Excel.Required Experience & Skills- Strong background in Collections - Experience in the Manufacturing industry is highly preferred. - Shared services: 2nd preference - Must be a self-learner with strong analytical skills. - Excellent communication and negotiation skills. - Strong Excel expertise: Formulas, Pivot Tables, Power Query. - Experience handling large global customers and high-value portfolios.