Job Title

Job DescriptionOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner.In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.Responsibilities- Understanding the products and services provided by the company. - Supporting the customer through an email ticketing system, social media and phone calls. - Resolving customer complaints and queries. Providing detailed information to customers. - Maintaining records of each phone call for future reference. - Providing the new employees with training sessions for enhancing their skills. - Offering exceptional customer service and satisfaction. - Following up with customers for any further information. - Taking feedback from the customers. - Negotiating the terms and conditions with the customer.Requirements- Previous Experience working as a Customer Support Executive or a similar position in the Customer Service department. - Exceptional verbal and written communication skills. - Good problem-solving abilities. - A customer-oriented individual. - Ability to meet deadlines and prioritize tasks. - Outstanding interpersonal and organizational skills. - Excellent phone etiquette and active listening abilities. - A quick learner and exceptional ability to make decisions