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Walk-In Drive: Customer Support and Service Desk (International Voice) – Infosys BPM | BangaloreJoin Infosys BPM – Be the Voice of Excellence!We are hiring passionate professionals for Customer Support and Service Desk – International Voice Process in Bangalore. If you're looking to build your career with one of India's most trusted names in IT & BPM, this is your golden chance!Walk-In Interview Date: 11th December 2025 (Thursday)⏰ Time: 10:00 AM – 1:00 PMVenue: Infosys BPM Hiring CenterInterview Venue - BangaloreInfosys Limited, Gate NO-2No. 40/P-41/P, electronic City phase 2,Industrial Area, Konappana Agrahara,Bangalore – 560100.Landmark: Sunik IndustriesPlease carry a copy of this email for entry.✅ Role: Senior Process Executive – Customer Support (International Voice Support)Location: BangaloreExperience: 1 – 5 YearsQualification: Any Full-Time Graduate (15 years of formal education)Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)️ What You’ll Do:- Deliver exceptional support through voice calls to international clients - Troubleshoot and resolve issues independently and efficiently - Demonstrate empathy, patience, and strong problem-solving abilities - Ensure a smooth and professional customer experience - Adhere to quality standards and processes during client interactionsWho We’re Looking For:- Excellent verbal and written communication skills (International Voice) - Ability to work flexible, rotational shifts (including nights) - Proactive, analytical, and customer-centric mindset - Must be able to complete all client-specific training programs - Ready to work in a fast-paced, collaborative office environment✅ Role: Senior Process Executive – Service Desk (International Voice Support)Location: BangaloreExperience: 1 – 5 YearsQualification: Any Full-Time Graduate (15 years of formal education)Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)What You’ll Be Doing:Provide top-notch support to global clients via calls and email️ Troubleshoot technical issues related to:VPN, Drivers, O365, Active DirectoryOperating systems & basic networkingMicrosoft Office and other productivity toolsWork on ticketing tools such as ServiceNow, Remedy, or Control-MOwn the issue, analyze, and provide efficient, timely resolutionsEnsure every customer interaction adds value and leaves them satisfiedWhat We’re Looking For:- ✅ Excellent communication skills – both verbal and written - ✅ Strong analytical and problem-solving ability - ✅ Confidence in handling and resolving technical queries independently - ✅ Willingness to work in a 24x7 environment (rotational US shifts) - ✅ Comfortable with a Work From Office (WFO) setup in PuneNon-Negotiables:- Fluent English communication is a must - 100% Work from Office – no hybrid or remote option - Comfortable with night/rotational shifts (US time zones)Why Infosys BPM?- Work with one of the most respected global IT & BPM leaders - Learn from world-class training and development programs - Grow your career in a people-first, inclusive culture - Get recognized for your talent, effort, and ideas - Attractive salary and performance-based incentivesEqual Opportunity EmployerAt Infosys BPM, diversity drives innovation. We are committed to creating a respectful, inclusive, and empowering workplace for all.Ready to take the next step?Walk in with confidence and your updated resume. Your career breakthrough starts here.Spread the word – Refer your friends too!Warm Regards,Talent Acquisition TeamInfosys BPM Ltd.Human Resources | INFY HRBangalore | Global Locations