Job Title

Role Purpose(s)The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Job Responsibilities & Duties- Operates and monitors all systems, applications, network and telecommunication line usage - Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties - Perform and execute user service requests in accordance with QMS standard. - Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc. - Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.) - Day-to-day data center Physical Security Controller to maintain proper security within the data centre - Maintains and monitors usage of storage media, stationery, etc. - Generate inventory and statistical reports - Must be willing to work 24x7 12hr shifts - Any other duties as and when assigned.Qualifications- 2+ years' of Technical Support for Network Operations Center (NOC) - Customer service oriented - Strong written and verbal and troubleshooting skills - Location: Bangalore - Work time: Night Shift - Notice period ImmediateEducation Requirements- Only - Diploma in Information Technology, Computer Science, or a related field from a local PolytechnicWorking Experience Requirements- Basic knowledge in PC operations and computer networking. - Experience in computer operations environment - Fresh diploma graduates are welcome to apply.Skills Required- Strong problem-solving skills and attention to detail. - Excellent communication skills, both verbal and written. - Ability to work independently and as part of a team. - Windows and Linux Knowledge - ITIL Foundation - Solid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian). - Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt). - Familiarity with command-line tools and shell scripting.