Job Title

Job Title:Junior Desktop Support Engineer Location:Mumbai Experience:1.6 years to 2 Years Employment Type:Full-time Working Days:6 days (as per company policy) Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office. Job Overview: We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users. Key Responsibilities: ProvideL1 desktop supportfor end-users, both on-site and remotely. Install, configure, and troubleshootWindows OS , MS Office, and standard business applications. Diagnose and resolve issues related todesktops, laptops, printers, scanners , and other peripherals. Set up and maintainuser accounts, email configurations, and network access . Ensure proper functioning ofLAN, Wi-Fi, and basic network connectivity . Perform routine system checks, updates, and preventive maintenance. Log all support requests and resolutions in the ticketing system. Coordinate with L2/L3 teams for unresolved issues. Assist withIT asset management , inventory updates, and documentation. Provide support duringnew employee onboarding(system setup, access configuration). Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field (preferred). 1–2 years of hands-on experiencein desktop or IT support. Good understanding ofWindows 10/11 , MS Office, and common enterprise tools. Basic knowledge ofActive Directory, DNS, DHCP, and network fundamentals . Familiarity with antivirus solutions and endpoint security tools. Strong troubleshooting and analytical skills. Good communication skills and customer service orientation. Additional Preferred Skills: Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.). Understanding of ITIL fundamentals. Ability to work in a fast-paced environment and handle multiple tasks