Job Title

As an SAP Inhouse Consultant you will be part of our global SAP Team, supporting, developing and rolling out our global SAP S/4HANA template.As our new consultant your tasks will include:Responsible for Monitoring SAP scheduled Jobs 24x7. Identifies and documents Issues according to pre-described Service or Operational Level Agreements. Provides basic Resolution or escalates as appropriate following Workflow Processes and Guidelines. Primarily responsible for System Monitoring, Escalation, and Execution of predefined Checklist Analysis for Performance and Availability of the SAP Systems in Scope Logs incident tickets to ensure that any Issues with central Systems, scheduled Jobs, and Reports are correctly handled and escalated to the appropriate Support Teams Performs Customer Coordination regarding locking Issues and long-running Jobs that affect the daily Reporting Understanding of SAP Performance Management Systems Project support during the technical implementation by customizing the business processes on a global level including the implementation of IT integration tests Practical experience in the development of customer-specific interfaces using SAP Cloud Platform Integration (SAP CPI) Configuration, development and monitoring of cloud-based and on-premises interfaces based on the SAP Cloud Platform (focus: SAP CPI) Collaboration with the external and internal Team Members Consulting business processes in close cooperation with relevant departments, keeping the big picture in mind Development of integrative solutions Participation in national and international projects Practice-oriented knowledge enhancement within the area of S/4HANA Preparation of documentation and training materialsWe are looking for a profile with: Minimum 5 Year of Experience in Customer Support for a technical Software or Hardware Helpdesk Environment handling Tier 1 Problems in an SAP System In-depth knowledge of the Services on the SAP Cloud Platform Experience in the SAP middleware technology CPI. Further experience in other SAP middleware technologies (HCI, PI/PO) are beneficial. A degree in (business) informatics, computer science or another IT related education Excellent English communication skills (working language is English) is a must – Business fluent German language skills would be very beneficial Ideally you have experience with SAP from an engineering industry, preferably from an international organization Excellent analytical skills and able to work independently Intercultural understanding Experience working with an SAP Solution Manager