Job Title

JOB DESCRIPTION — Customer Care & Admin ExecutiveLocation: Bengaluru (Sanjaynagar)Role Type: Full-time, On-siteAbout the RoleWe are looking for a Customer Care & Admin Executive who will manage all customer touchpoints— calls, WhatsApp, emails, and internal coordination. This role is critical for ensuring smoothcustomer experience, quick grievance handling, and seamless support across teams. No heavyexperience required — 1–2 years is ideal, as long as communication skills are strong and theattitude is right.Key ResponsibilitiesCustomer Support & Communication• Handle incoming and outgoing calls for queries, order updates, and support.• Manage WhatsApp Business conversations with timely and clear responses.• Respond to customer emails, including complaints, product questions, returns, and replacements.• Provide accurate product information and guidance.Grievance & Issue Resolution• Take ownership of customer grievances end-to-end — delays, damages, wrong products, refunds.• Coordinate with warehouse, courier partners, and internal teams to close issues quickly.• Maintain and update a daily grievance tracker.• Ensure responses are empathetic, professional, and aligned with brand tone.Admin & Coordination• Assist with daily coordination between operations, warehouse, and marketing.• Manage basic admin tasks — data entry, logs, order tracking sheets, documentation.• Raise internal tickets or alerts for repeated quality or delivery issues.• Support in special requests, COD confirmations, and feedback logging.Skills & Language Requirements• Strong proficiency in English — spoken and written.• Ability to communicate in Hindi and/or Kannada/Tamil preferred.• Good phone etiquette and clarity of speech.• Comfortable using WhatsApp Business, email, and Google Sheets.• Patient, calm, organised, and strong at follow-ups.Experience• 0–2 years in customer support or admin roles.• Freshers with strong communication skills may be considered.• D2C or personal care experience is a plus but not mandatory.What Success Looks Like• Quick issue closure and reduced escalations.• High customer satisfaction and warm brand experience.• Smooth coordination with operations and warehouse.• Accurate, timely responses across all channels.Why This Role MattersYou will be the voice and frontline of the brand — ensuring every customer interaction feelspremium, helpful, and thoughtful. At HIVADO, grooming is identity, and your role shapes howcustomers experience that identity every day.