Job Title

Education required : Diploma /B.E/ B.Tech (Preferred)Exp. Required - 6 - 10 years in After Sales ServiceJob Location : Vellore, Tamil Nadu1. Establish and maintain the upkeep of service centers2. Liaison with store manager and sales team for service operations3. Ensure customer satisfaction to avoid escalation of issues4. Motivate and manage team of service center and care center personnel5. Responsible and accountable for service deliverables6. Mentor and counsel engineers whenever necessary,7. Control the flow of incoming calls for on-site support of services,8. Manage costs/expenses of service and care center within given guidelines,9. Ensure their is adequate amount of manpower to cater to all customer calls,10. Providing necessary skills/training to the team members based on needs and gaps,11. Ascertain care center personnel are working in sync to support walk in customers,12. Encourage the team to enhance their performance levels by identifying gaps and needs