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Job Title


Human Resources Business Partner - Retail HRBP


Company : Zeno Health


Location : Mumbai, Maharashtra


Created : 2025-12-17


Job Type : Full Time


Job Description

We are looking for a dynamic and strategic HR Business Partner to collaborate with the retail leadership team and support the overall people agenda at the store level. The ideal candidate will play a key role in driving employee engagement, performance management, grievance resolution, and manpower planning to ensure a high-performing, motivated, and connected workforce.Key Responsibilities:1. HR Business Partnering- Collaborate with retail leadership to align HR initiatives with business objectives. - Provide guidance on talent acquisition, performance management, and employee relations.2. Culture Building and Engagement- Drive employee engagement initiatives to enhance employee experience. - Lead GPTW (Great Place to Work) initiatives to position the organization as a preferred workplace.3. Employee Connect and Grievance Management- Conduct scheduled store visits to build employee connect. - Manage employee grievances with sensitivity and resolve issues through proper investigations and recommendations. - Proactively identify and minimize points of employee dissatisfaction.4. Performance Management- Partner with store managers to implement performance tools such as 1:1s, PIPs, goal setting, and reviews.5. Compliance and Policy Implementation- Ensure adherence to company policies, code of conduct, and legal requirements. - Keep updated with industry best practices and drive HR policy improvements.6. Manpower Planning- Monitor daily manpower availability to ensure operational continuity. - Collaborate with Operations to maintain an updated and accurate store manpower requirement.7. Talent Acquisition- Drive end-to-end hiring for assigned stores to ensure timely manpower fulfillment.Required Skills and Qualifications:- Bachelor's degree in HR or related field. - Prior experience in retail HRBP roles with strong exposure to grievance handling, engagement, and hiring. - Strong understanding of retail operations and HR alignment. - Excellent communication and interpersonal skills. - Knowledge of employment laws and compliance (Good to have). - High execution drive and ability to handle sensitive information with discretion.Key OKRs:- 50% reduction in attrition (vs. previous year baseline) - Monthly grievance reduction - 80%+ participation in engagement activities - Timely and accurate hiring across store networkKey Stakeholders:- Store Operations Team - People & Culture (P&C) Team