Job Title

TCS hiring for Hub Operation Manager @ Dimapur / Solapur locationRole : Hub Operation ManagerLocation : Solapur / DimapurExp : 5-10 YrsNote: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.Key responsibilities may include::- Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures. - Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols. - Troubleshooting technical issues during exams and coordinating with IT support if needed. - Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality. - Monitoring exam center compliance with security protocols and regulations. - Managing vendor relationships related to exam center operations (catering, security, etc.): - Training, and supervising exam center staff to ensure high-quality service delivery. - Performance evaluation and development of the exam center team - Reporting and Analysis: - Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback. - Identifying areas for improvement and implementing necessary adjustments to optimize operations - Client/TC management Coordination: - Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams. - Addressing client concerns and providing timely updates on exam center operations - Approaching new clients for capacity additionRequired Skills:- Strong organizational and planning skills to manage multiple tasks simultaneously - Excellent communication and interpersonal skills to interact with candidates, staff, and clients - Problem-solving abilities to address unexpected issues during exams - Technical proficiency to operate exam delivery systems and basic troubleshooting - Leadership qualities to motivate and manage a teamThanks & Regards,HR TAG