Job Title

WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-timeperformance, and analysing data to improve efficiency and service levels.EDUCATION : MBA in Business Administration or EquivalentCORE RESPONSIBILITIES Strategic Planning: Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals. Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests. Real-time Management: Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met. Performance Analysis: Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management. Team Leadership: Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals. System Management: Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support. Compliance: Ensure compliance with labour laws and company policies related to workforce. Stakeholder Communication: Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.KEY SKILLS & QUALIFICATIONS Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in workforce management software and tools Ability to lead and motivate a team Understanding of workforce management principles and best practices Experience in forecasting, scheduling, and performance management Ability to translate data into actionable insights In essence: the WFM Head plays a crucial role in ensuring a company has the right people, with the right skills, in the right place, at the right time, to meet its operational goals and deliver excellent service.