Job Title

Key Responsibilities- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism. - Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services. - Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports. - Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery. - Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction. - Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities. - Troubleshoot and escalate complex issues internally to ensure quick resolution. - Stay updated on product enhancements and industry trends to provide informed client support.Desired Skills & Experience- 1–5 years of experience in client servicing, account management, or customer success (B2B preferred). - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus. - Proficient in MS Excel, CRM tools, and reporting. - Bachelor's degree in Business Administration, Marketing, or a related field.Why Join Us?- Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions. - Collaborate with passionate professionals in a supportive and innovation-driven environment. - Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more. - Competitive compensation and career advancement opportunities.