(A) JOB SUMMARY:We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team(B) JOB RESPONSIBILITY:- Provide technical support to users on GIS based application - Handle all issues assigned by customer/user directly - Evaluate issues, troubleshoot and provide resolution - Ensure that all the operational processes and SLA are strictly followed - Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred - Provide application support during outage/degrade or any enhancements. - Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules. - Need to interact with stakeholder regarding the resolution of issues. - Perform incident/change/release management activities - Troubleshoot end user problems - Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture - Required to report to Customer Operational Manager. - Ready to work in 24*7 shift (rotational on weekly /bi-weekly).(C) QUALIFICATION & SKILLSET- 2 - 4 Years of Experience - Excellent written and verbal communication skills. - Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc. - Knowledge about application integration (integrated with other systems to receive data/information) - Knowledge of complete Data flow in the system. - ITIL certification is preferred (Good to have…) - Knowledge in Telecom wireline would be an advantage
Job Title
Application Support Engineer