Job Title

KEY PURPOSE OF THE JOB (Position Summary):- The position is responsible for leading the quality function and driving the overall focus on quality processes and indicators. - The position is also responsible for conducting quality audits across the organization and developing and monitoring action plans and ensuring compliances on quality certifications. - The position holder shall also lead the unit quality team, constantly develop their professional and technical skills, and thereby contribute to their career growth.WORK RELATIONSInternal InterfaceHDs, Senior Leadership/Key Stakeholders of all functionsExternal InterfaceVendors, Auditors, Statutory Officials, and various consultantsKEY ACCOUNTABILITIES- Prudent Quality management – analysis of key quality indicators - Unit-wise Audits - Quality Certifications - Feedback to consultants - Accurate and timely publishing of reports - Team ManagementKEY TASKS & RESPONSIBILITIESStrategic & Long-Term Planning- Assist Head-Quality in providing strategic direction to the unity quality function - Develop all strategies, policies, design manuals related to the Quality function to meet continuous improvement needs, growth needs of the organization - Ensure that internal processes and metrics are aligned to create the highest quality and to ensure timely accreditations - Carry out periodic audits to ensure that the key controls are designed adequately and are operating effectively through the financial year - Work with IT team in the digitization of quality processQuality Indicators- Develop and maintain Quality Manuals with standard operating procedures and review them from time – to – time - Prepare standard SOPs for key areas in discussion with functional heads and incorporate quality standards where required - Develop a basis of measurement of quality for all key areas to track quality scores - Provide feedback to consultants on quality indicatorsQuality NABH Certifications- Identify NABH quality certifications to focus on in discussion with Head Quality and management and develop programs for implementation - Build and maintain a long-standing relationship with the certifying agencies - Liaise with certifying agencies to keep abreast of latest developments and requirements for certification - Coordinate with certifying agencies in carrying out assessments for accreditations - Ensure adherence to required quality NABH standards and ensure that the organization has required certificationsQuality Audit- Develop the corporate audit program (calendar, audit group formation, templates, etc.) to ensure adherence to internal quality standards and to identify deviations - Ensure that the unit carries out quarterly internal audits and adopts measures to rectify deviationsUnit Quality Team- Constantly provide support to Unit Quality team members in terms of mentoring, direction & guidance from a functional perspective - Lead the team in sharing the required information from each unit for audit/certifications as requiredTeam Management- Mentor, provide operational leadership and technical guidance to the team - Evaluate the performance of team members and provide periodic feedback - Ensure the team is adequately trained, equipped, motivated, and adequately deployed to ensure completion of work in a timely, and cost-effective manner - Motivate, counsel, and coach employees to ensure a conducive working environmentQualification and Experience- Any Graduate + MBA - 15-22 years of Experience in quality.