Job Title

Job Description: Senior Manager – AdministrationLocation: Noida1. Role ObjectiveThe Senior Manager – Administration will lead end-to-end administration, workplace operations, and facilities management for the Noida site. The role focuses on creating a modern, safe, efficient, and high-quality workplace experience that enables employee productivity and enhances overall employee satisfaction.2. Key ResponsibilitiesA. Administration & Facilities Management- Oversee day-to-day administration across the office, production areas, and common facilities. - Ensure smooth functioning of housekeeping, security, pantry, transport, and front-office operations. - Manage space planning, seating allocation, and efficient utilization of workspaces. - Lead infrastructure upkeep: electrical systems, HVAC, DG, UPS, CCTV, fire safety, and access control.B. Employee Experience & Workplace Initiatives (New Focus Area)- Design and implement Employee Experience (EX) programs that uplift comfort, engagement, and well-being. - Introduce smart workplace solutions (digital access systems, helpdesk ticketing, self-service apps). - Develop “Great Workplace Experience” standards including cleanliness scorecards, ambience audits, and service SLAs. - Lead Workplace Aesthetics Enhancements: collaborative spaces, meeting room redesign, greenery/biophilic elements. - Create employee convenience services such as concierge support, on-site wellness services, transportation improvements, ergonomic assessments, and cafeteria upgrades. - Partner with HR to improve onboarding experience through welcome kits, guided facility orientation, and workspace readiness. - Conduct Employee Experience Surveys for workplace services and implement quarterly action plans. - Introduce sustainability initiatives: energy control, waste reduction, green office programs, and water efficiency projects.C. Vendor & Contract Management- Manage all key vendors for security, housekeeping, cafeteria, facility management, and maintenance. - Ensure SLA/KPI governance, performance reviews, and effective issue resolution. - Drive cost optimization while ensuring service quality and employee comfort.D. Compliance, Safety & Statutory Adherence- Ensure adherence to local regulations, building bylaws, statutory permits, and safety standards. - Lead Fire Safety & EHS programs, including audits, safety drills, and risk assessments. - Maintain documentation for compliance, health & safety requirements.E. Workplace Support Services- Oversee cafeteria operations and quality controls. - Manage transport operations, route planning, and safety of employees. - Drive visitor management, travel support, front desk operations, and event logistics.F. Budgeting & Cost Control- Prepare and manage yearly admin budgets, monitor consumption, and optimize costs. - Ensure strict validation of invoices, vendor billing accuracy, and monthly variance reporting.G. Team Leadership & Governance- Lead and motivate the Admin & Facility Operations team. - Implement SOPs, checklists, performance dashboards, and governance frameworks. - Ensure timely reporting of admin metrics, cost trackers, and facility health reports.H. Business Continuity & Crisis Management- Develop and maintain Business Continuity Plans (BCP) for site operations. - Coordinate emergency preparedness, evacuation planning, and crisis communication.3. Key Skills & Competencies- Strong knowledge of workplace operations, facility management, and compliance. - Proven experience in employee-centric administrative programs. - Project management skills for space expansion, renovations, and workplace upgrades. - Excellent negotiation, vendor management, and cost-control skills. - High stakeholder management capability and service orientation. - Agile, solution-driven, and capable of managing high-pressure operational situations.4. Qualifications & Experience- Bachelor’s Degree; Master’s in Administration / Facility Management preferable. - 10–15 years of experience in Administration & Facilities Management. - Experience managing operations for a mid-to-large corporate or manufacturing site. - Exposure to employee experience programs, workspace transformation, and service excellence is highly desirable.5. Key Stakeholders- Site Leadership Team - HR, Finance, Security & IT Teams - Employees & Business Heads - External Vendors & Facility Partners6. Success Indicators (KPIs)- Employee Experience Score (Workplace Services) - SLA compliance > 95% - Zero major safety incidents - Cost optimization targets achieved - Smooth site operations with minimal escalations - Successful delivery of EX improvement projects