Job Title

Designation - Google Workspace Administrator L2Experience - 5 Years MinimumLocation - Prabhadevi, MumbaiWork Model - Work from OfficeJob Description:- Provide end-user support for Google Workspace (Gmail, Drive, Docs, Meet, Calendar, etc.) - Troubleshoot issues related to mail flow, access, calendar sync, and collaboration tools - Administer user accounts, group policies, and configurations via Google Admin Console - Support migrations to Google Workspace from platforms like Microsoft 365 or legacy systems - Support VIP users with priority response and professionally ensuring minimal disruption. - Must have excellent communication and interpersonal skill to manage support relationship at CXO level. - Troubleshoot and resolve user issues related to email, calendar, access permissions, and third-party integrations. - Escalate complex issues to vendors or higher-level support as needed and ensure proper documentation. - Assist users with mobile device configurations (Android/iOS) for Gmail and Drive - Work with security teams to enforce 2FA, DLP, and email security policies - Monitor ticket queues, prioritize requests, and ensure timely resolution per SLA - Create user guides, SOPs, and training materials for end users - Participate in deployment of new features, rollouts, or change requests - Monitor GWS system health, perform proactive maintenance, and suggest process improvements.Required Skills & Qualifications:- 6-8 years of hands-on IT support experience, preferably in a Google Workspace and GCP environment - Strong knowledge of Gmail, Google Admin Console, Calendar, Drive, and related apps - Familiarity with email routing, DNS records (MX, SPF, DKIM, DMARC) - Understanding of SSO, 2-Step Verification, and security groups - Experience with ticketing tools - Excellent communication and documentation skills - Google Workspace and GCP Administrator certification (preferred)Interested candidates please share your resumes on or