Job Title

Summary: The VP – Business Controllership is responsible for ensuring proper analysis, documentation and thorough execution of processes and compliance in the areas of revenue forecasting, pricing, and other strategic & tactical analysis. Functionally, the Vice President works hand in hand with the Director of FP&A, Controller, CFO, Sales Executives, Operations and Customer Implementation Teams to ensure that pricing proposals are competitive in the marketplace and will yield targeted profit margins.JOB DESCRIPTION Principle Accountabilities (Key Result Areas) 1. Pricing Strategy & Governance Develop and implementpricing strategies aligned with business goals (profitability, competitiveness, client acquisition). Maintain a pricing framework —including cost-plus, value-based, and market-based models—for various service lines (voice, chat, back-office, tech support, etc.). Standardize pricing governanceacross geographies, verticals, and deal types to ensure consistency and control. 2. Deal Pricing & Bid Support Lead the pricing processfor new RFPs, renewals, and change requests in partnership with Sales, Finance, and Delivery. Model financial outcomes(P&L, IRR, payback period) to assess commercial viability. Recommend optimal commercial structures(FTE, connect minutes, transaction-based, outcome-based, or hybrid models). 3. Cost Modeling & Benchmarking Develop and maintain cost models(labor, tech, infrastructure, overhead) across regions and service lines. Benchmark pricing and costsagainst market data to ensure competitiveness. Monitor variancebetween estimated and actual delivery costs. 4. Profitability Management Analyze deal-level and portfolio-level profitabilityand identify margin improvement levers. Collaborate with delivery and finance teamsto drive margin expansion initiatives. Track price realizationversus contracted rates. 5. Commercial Analytics & Insights Build pricing dashboardsand tools to monitor trends, elasticity, and competitive dynamics. Provide insightson pricing performance and client behavior (discounts, renewals, renegotiations). Enable data-driven decision makingfor leadership. 6. Cross-Functional Collaboration Partner with Sales, FP&A, and Operationsto align pricing with delivery capabilities and financial targets. Support Finance during budgeting and forecastingwith pricing and revenue insights. Train sales teamson pricing rationale and negotiation guardrails. 7. Continuous Improvement & Automation Implement automation tools(e.g., CPQ, pricing databases, margin simulators). Simplify and streamlinepricing processes for faster response times. Continuously refine methodologiesbased on deal performance and feedback.Knowledge : Qualification: MBA, Bachelor's Degree in Accounting, Finance or Business Administration. Experience: 13-15 years' experience in financial reporting, planning, and analysis. Corporate forecasting and accounting experience.