Job Title

Process Trainer – U.S. Mortgage UnderwritingLocation: Work from office - Chennai, Tamil Nadu (supporting U.S.-based operations)Key Responsibilities- Serve as a Subject Matter Expert (SME) in U.S. mortgage originations and/or pre-underwriting, ensuring in-depth domain knowledge is shared across the team. - Design and deliver training programs—from onboarding new hires to upskilling experienced professionals—with materials like modules, case studies, training videos, and SOPs. - Conduct audits of proof-of-concept transactions or underwriting processes using client-defined templates, and provide structured, documented feedback to trainees. - Participate in regular calibration calls with internal and client stakeholders to align on performance expectations and ensure training efficacy. - Manage training databases, generate daily/weekly reports, and perform Training Needs Analysis (TNA/TNI) to track progress and optimize programs. - Lead knowledge transfer during new project transitions, leveraging global virtual teams to standardize content and share best practices. - Highlight the business impact of training interventions to demonstrate value and help align learning curves with industry standards.Skills & Qualifications- 5+ years of experience in U.S. mortgage originations or pre-underwriting delivery/training roles. - Strong proficiency in training content development: SOPs, process documentation, and educational materials. - Excellent communication skills (English – written and verbal) and stakeholder collaboration capabilities. - Proficient with Microsoft Office tools: Excel (reporting, data analysis), Word, and PowerPoint