Job Opportunity: Network Support Engineer (L1) – Hyderabad (Work From Office)Location: HyderabadWork Mode: Work From OfficeShift: Australian Time Zone (24/7 support & rotational shifts)Notice Period: Immediate to 15 days preferredKey Responsibilities:- Provide L1 level support for Global IT infrastructure. - Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS. - Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links. - Handle bandwidth utilization analysis and generate availability and trend reports. - Respond to alerts/notifications configured in monitoring systems. - Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc. - Coordinate with ISPs and third-party vendors for issue resolution. - Follow ITIL processes for Incident, Problem, Change & Configuration Management. - Work with ticketing tools like ServiceNow for issue tracking and resolution.Technical Experience:- 1 to 3 years of experience in a global IT support environment. - Hands-on experience with monitoring tools and network gear. - Familiarity with LAN/WAN bandwidth and performance monitoring. - Experience in generating technical reports for clients or management. - Exposure to global customer support environments.Required Skills:- Strong verbal and written communication skills. - Experience with Global IT support operations. - Proficient in monitoring and ticketing tools.Preferred Skills:- Understanding of ITIL framework and processes. - CCNA certification is a strong advantage.
Job Title
Network Engineer (Immediate Joiner)