Job Title

CIM Operation ManagerExperience: 6+ YearsLocation: Onsite - MumbaiEmployment Type: ContractJob OverviewWe are seeking an experienced CIM Operation Manager with a strong background in Project Management and Operations. The ideal candidate will have hands-on experience managing CRM operations, coordinating offshore–onshore teams, overseeing ticketing workflows, and ensuring smooth execution of campaigns and operational processes through effective communication and governance.Key ResponsibilitiesManage day-to-day CRM operations and operational workflowsCoordinate effectively between offshore and onshore teamsMonitor and manage ticket boards, ensuring timely resolutionPerform status checks, track due dates, and follow up on pending itemsIdentify and resolve missing or incomplete information in ticketsUtilize JIRA for task tracking, reporting, and workflow managementHandle timesheet management and ensure complianceSupport and oversee campaign automation projectsMaintain clear and professional written and verbal communication with stakeholdersRequired Skills & Qualifications5+ years of experience in Project Management and OperationsStrong experience in CRM operations handlingProven experience working in an Offshore–Onshore delivery modelHands-on experience with JIRAExpertise in ticket management and workflow trackingExperience with timesheet handlingGood command of written and spoken EnglishStrong knowledge of MS Office, especially Excel and WordUnderstanding of campaign automation projectsKey SkillsProject Management, Operations Management, CRM Operations, Offshore–Onshore Coordination, Ticket Board Management, JIRA, Status Tracking, Due Date Monitoring, Timesheet Management, Campaign Automation, MS Excel, MS Word, Communication Skills