Job Title

Job Description: Customer Success ManagerLocation: ChennaiReports To: Senior Manager – Customer SuccessDepartment: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to all assigned customers, while partnering with cross-functional. The role is both strategic and operational, ensuring customers adopt ProManage’s hyperlocal marketing and AI-driven solutions (such as Merlin, Midas, Monitor, and Marvel), maximize ROI, and expand their partnership with us.Key Responsibilities- Oversee engagement across all assigned customers, driving adoption, retention, and expansion. - Build and maintain strong executive relationships with key stakeholders/customers to position ProManage as a strategic partner. - Partner with Sales, Product, and Marketing to identify growth opportunities and customer feedback loops. - Support customers in their digital transformation journey with AI-powered solutions (Merlin & Midas). - Own renewal and expansion targets for the customer base. (Upsell & Cross Selling) - Ensure delivery of quarterly in-person business reviews (QBRs) and customer impact reports. - Ability to travel 15% to meet customers across major cities in India.Required Qualifications- 4+ years of experience in Customer Success, Account Management, or related roles. - Strong track record of driving retention and revenue growth in SaaS, marketing technology, or AI solutions. - Excellent stakeholder management, negotiation, and communication skills. - Proven experience in managing teams and scaling customer success functions. - A customer-first mindset with the ability to solve problems effectively. - Excellent communication and interpersonal skills. - Ability to manage multiple clients and tasks in a fast-paced environment.Preferred Qualifications- Experience in AI, martech, or hyperlocal marketing platforms.