Job Title

Team Leadership & Management- Lead, mentor, and support a team of NOC engineers across all shifts. - Set priorities, distribute tasks, and ensure proper workload balance within the team. - Drive professional development through training, coaching, and ongoing feedback. - Conduct periodic 1:1 meetings, performance evaluations, and goal-setting. - Recruit, onboard, and integrate new NOC engineers into the team. - Build and maintain a culture of accountability, high performance, and service quality.Operational Oversight- Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution. - Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks. - Validate and improve health checks, monitoring dashboards, and operational KPIs. - Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.Incident Management- Serve as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts. - Ensure correct triage, prioritization, and mitigation actions by the team. - Coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders. - Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Service Quality & Continuous Improvement- Monitor team performance, SLAs, and KPIs; ensure targets are met or exceeded. - Identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives. - Own and update NOC processes, SOPs, runbooks, and documentation. - Collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage. - Proactively recommend improvements to monitoring, alerting, automation, and NOC workflows.Communication & Reporting- Provide clear and consistent communication to management regarding incidents, trends, risks, and operational status. - Deliver daily/weekly operational reports, including incident summaries and team performance insights. - Represent the NOC function in internal meetings, service reviews, and cross-team coordination sessions.Desired Background- Proven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment. - Should have minimum 10+ years experience in NOC & 3+ years of experience in leading the team. - Strong troubleshooting expertise across network, system, and cloud environments. - Knowledge of key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals). - Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals. - Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts. - Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent. - Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting. - Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure. - Experience with ticketing and incident management tools (e.g., Jira, ServiceNow). - Excellent communication skills, high situational awareness, and calm decision-making under pressure. - High proficiency in English (written and verbal).