Job Title

Key Responsibilities:▪ Lead the monitoring and maintenance of system health using observability platforms such as AppDynamics, Dynatrace, Datadog, or New Relic.▪ Provide expert consultation, design, and implementation of APM, Real User Monitoring, Synthetic Monitoring, Infrastructure Monitoring, and Log Management modules.▪ Oversee incident, problem, change, and release management processes as per ITIL standards. ▪ Manage and drive major incident bridge calls and post-incident reviews (PIRs).▪ Conduct root cause analysis and troubleshooting using tools like New Relic and Kibana.▪ Develop and maintain monitoring alerts and dashboards.▪ Resolve production issues across various services and stack levels.▪ Ensure compliance with Service Level Objectives (SLOs) and Service Level Agreements (SLAs).▪ Develop monitoring solutions to detect symptoms and prevent outages.▪ Automate operational processes to enhance system efficiency and reduce manual tasks.▪Take responsibility for on-call rotations to immediately address potential issues or disruptions.▪ Lead and mentor junior NOC staff as required.▪ Work rotational shifts (Day/Night/Weekends) as needed.Qualifications:We want that small percentage of the population that is passionate about what they do, take pride in what they build and bring to the market, like to solve complex problems, and want to be part of an elite culture that is progressive, always evolving, and love working with others to accomplish great things! ▪ Bachelor’s degree in Statistics, Mathematics, Computer Science or Engineering.▪ 5+ years of experience in NOC/Production Support/Command Center roles.▪ Advanced knowledge of observability platforms (AppDynamics, Dynatrace, Datadog, New Relic).▪ Extensive hands-on experience across multiple platforms.▪ In-depth understanding of ITIL processes and best practices.▪ Superior problem-solving and troubleshooting skills.▪ Proficiency in log monitoring solutions (Sumologic, Splunk) is highly desirable.▪ Extensive experience with cloud service providers (Azure, AWS) is preferred.Preferred Skills:▪ Expertise in cloud computing platforms (AWS, Azure).▪ Significant experience in technical support or operations roles, ideally in a SaaS environment.▪ Ability to create comprehensive technical documentation and knowledge bases.▪ Proven experience in monitoring and maintaining large-scale systems.▪ Advanced knowledge of monitoring and logging tools (Prometheus, Grafana, ELK Stack).▪ Experience in Dev support is highly beneficialTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.