Job Title

Check Point is seeking a proactive and technically skilled Helpdesk Engineer with proven experience to provide internal IT support for employees across global offices.This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.Your Impact & Responsibilities- Deliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers). - Provide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems. - Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices. - Manage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions. - Perform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems. - Handle licensing inventory, compliance checks, and software deployment. - Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues. - Communicate effectively with employees via phone, email, and chat in English. - Document incidents and resolutions in ticketing systems (e.g., JIRA). - Contribute to process improvements and implement best practices for IT service delivery.Your Knowledge & Skills- 4+ years of experience in IT support or Helpdesk roles within enterprise environments. - Strong knowledge of Windows OS, Active Directory, Azure AD, and Intune. - Solid experience with Mac OS administration and troubleshooting. - Experience with MDM solutions, endpoint security, and asset management. - Familiarity with cloud technologies (Microsoft 365, Azure) . - Excellent troubleshooting and problem-solving skills, including root cause analysis for complex issues. - Strong communication skills and ability to work under pressure. - Knowledge of Linux – advantage.