Job Title

Skillset: WebSphere Commerce Suite (WCS)Experience: 8 - 12 YearsJob Location: Chennai / Bangalore / KolkataTechnical Skills- 3-5 years of experience in application support or technical support roles - 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms - Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills - Basic knowledge of Linux/Unix systems and command line operations - Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers) - Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutionsApplication Support Experience- Proven experience troubleshooting e-commerce application issues including but not limited to: - Order processing and payment gateway failures - Shopping cart and session management problems - Product catalog and inventory synchronization issues - Cache invalidation and performance optimization - Experience with scheduled job monitoring and batch process management - Knowledge of feed file processing and data integration workflowsUnderstanding of multi-tier application architectures and component interactionsKey ResponsibilitiesIncident Response & Troubleshooting- Respond to production incidents and alerts within defined SLA timeframes - Perform initial analysis for application performance and functionality issues - Troubleshoot order processing failures, payment gateway issues, and checkout problems - Investigate and resolve cache-related issues affecting product data and pricing - Analyze application logs to identify patterns and resolve recurring issues - Coordinate incident response activities and communicate status to stakeholdersMonitoring & Performance Management- Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.) - Track key performance metrics including response times, throughput, and error rates - Respond to capacity and performance alerts during peak traffic periods - Monitor scheduled jobs and batch processes for completion and performance - Perform proactive health checks and system validation proceduresApplication Operations- Execute service restart and recovery procedures for WCS components - Perform cache invalidation and product data refresh operations - Monitor and troubleshoot feed file processing and data integration workflows - Manage WCS scheduler and batch job monitoring and recovery - Execute routine maintenance tasks including log rotation and cleanup - Coordinate with deployment teams during application releasesDatabase Support & Integration- Perform basic database health checks and connectivity validation - Monitor database performance metrics and connection pool usage - Troubleshoot integration issues with external systems (ERP, payment gateways, OMS) - Investigate data synchronization issues between WCS and upstream systems - Escalate complex database issues to DBA teams with appropriate diagnosticsDocumentation & Knowledge Management- Maintain incident logs and resolution documentation - Update runbooks and standard operating procedures based on lessons learned - Contribute to knowledge base articles for common issues and resolutions - Document new procedures and troubleshooting steps for team knowledge sharing - Participate in post-incident reviews and continuous improvement initiativesRegards,Rakesh